Services
ASSISTANCE AND SUPPORT PROGRAMMES
As part of our "pooling" concept for IT services, you are offered several assistance and support plans to ensure your infrastructures' stability, performance and security. The following formats form the basis of our offer and are particularly suitable for the requirements of companies in French-speaking Switzerland with 15 – 150 workstations spread over one or more sites in Switzerland and abroad. Whatever your constraints and the level of support your company requires, we can adapt to them!
Weekly "workstation and network infrastructure" support
Ensuring that your computer tools operate correctly involves regular monitoring and maintenance of all the equipment and applications forming your communication infrastructures (network servers and applications, interconnection equipment, security systems, workstations, printers, etc.). Depending on your needs and the number of components to be integrated, we offer you forms of assistance based on a recurring presence varying from ½ to 4 days a week, enabling all the essential tasks to be performed, such as:
- Management of user accounts: creation, cancellation, data archiving, etc.
- Operation, balancing and maintenance of servers and workstations: Windows 2003 & 2008 servers, LINUX servers, Windows XP & 7, Mac OS stations ... Mac OS...
- Balancing and maintenance of network services: file sharing and management, e-mail systems, printer sharing, fax sharing, Citrix type centralised systems and Terminal Services, AS400/TN5250 type interconnection applications, etc.
- Operation, balancing and maintenance of interconnection equipment: hubs, switches, bridges & routers, equipment, etc.
- Implementation, operation and maintenance of remote access secure infrastructures (telecommuting, remote maintenance, etc.).
- Operation, balancing and maintenance of security equipment: firewalls, filtering and hacking detection system, proxy and reverse proxy, authentication systems, anti-virus systems, etc.
- Integration of applications for specific sectors: financial applications, ERP, Data Warehouse, CRM, EDI, GED, etc.
- Operation, balancing and maintenance of data backup and archiving systems (handling of backup and data recovery procedures).
- Creation and updating of general documentation relating to the use of the various systems. Stock control.
- Installation and handling of new workstations, insofar as the time limits for presence on site as initially envisaged would permit.
- Handling problems via remote maintenance and intervention on site of at least 4 hours in the event of a major disaster causing stoppage of production.
- Expertise and advice on changes to your systems and the planning of new projects.
- Expertise and advice on the establishment of emergency and business continuance plans (DRP).
- Expertise and advice on reducing your IT and telephone communication costs.
- Expertise and advice on financing your infrastructures and the evolutionary hire of equipment.
- A guarantee that we shall flexibly adapt our services to suit your changing needs: our assistance contracts are taken out for renewable periods of three months !
Direct user helpdesk support and assistance.
Whatever the problems your users are experiencing, we can offer your company our helpdesk support services. Different programmes can be considered, depending on your needs and your employees' expectations. These programmes are based on the number of assistance hours required, the contact method (direct or indirect via e-mail), the deadline for handling the mater and the access periods (working hours, 24/24, etc.).
