Extranet
EXTRANET PORTAL ESPECIALLY FOR MEMBERS
As part of its technical assistance contracts, SYSELCOM uses and gives members access to a platform for checking and supervising all the key aspects of their information systems. The aim of this platform is to check the availability of servers and different application services in real time, 24 hours a day, such as disc space, use of CPU, backup management, use of electronic messaging, antivirus programs, firewalls, network interconnection material, use of bandwidth, etc.
Our members are given specially allocated user accounts to ensure simple, secure access to all the data and information that concerns them. In addition to "on-line" checks and supervision of computing services, the portal includes all the documents associated with the systems we oversee (documentation, addressing diagrams, inventory, data sheets, call-out procedures, etc.) as well as an agenda and "help-desk" module for scheduling call-out visits and monitoring the operations carried out by our teams.
These tools, which fall within the public domain (open source) or are developed internally, are made available as an integral part of our contracts and do not give rise to any additional invoicing.
This portal represents a key part of our facilities management concept. At any time, members can check the functional status of their computing equipment, give the technical team their instructions or find out about the activities scheduled especially for them.
Supervising applications, call-out procedures, managing alerts and monitoring operations
This platform represents the fruit of our expertise and takes into account the experience gained from working with several companies, both large and medium-sized, whose infrastructures would have been impossible to manage without implementing these kinds of tools and procedures, simply on account of their volume and location. By basing our assistance on open, progressive solutions that were thoroughly tried and tested before being integrated and adapted to our mutual concept, we give our members access to the very latest technologies whose acquisition could generally not have been envisaged if it were not for us.
Above all, these tools enable us to guarantee professional, accurate services and their durability over time. We devote significant human and financial resources to their development and expansion.
This platform forms an integral part of our members' systems, and simply consolidates the information generated locally. It is non-intrusive and does not require a VPN c
Supervising systems and applications 24 hours a day, 7 days a week
All the key components of a server or application are checked in real time, and their functional status is instantly transmitted to the central system located on the premises of SYSELCOM. Interpreting the information, which is very visual, could not be simpler. The colour green shows that everything is well, the colours yellow and violet show that a problem has occurred or may occur, the colour red shows that immediate action is needed.
The status of the various systems is systematically checked by a local team that immediately takes care of any corrective actions required.
An alert system via e-mail and text messaging remains active 24 hours a day so that the relevant person in charge can be informed in the event of a major problem. Detailed information is available about each event and can be accessed directly via the WEB portal. This configuration means that we can guarantee a preventive, proactive approach to any problems that may occur, as well as a particularly efficient call-out method.
Checking and managing bandwidth
By checking your various connections, both public (Internet) and private (WAN), we can give advanced diagnosis for specific phenomena that could prevent your application services from functioning correctly.
This tool gives us all the relevant information we need to check that lines are being used properly and are functioning correctly at different times. This function is extremely useful for highlighting any bottlenecks that may occur, necessitating greater capacity, or for identifying malfunctions of any kind with regard to the use of the system (virus or parasite application detected, wrongful use, the need for application screening, etc.).
Scheduling call-out visits
Thanks to the on-line calendar, members can consult the call-out visits that our technical teams have carried out or scheduled for your site. The dates for weekly or regular call-outs are arranged in advance in agreement with individual members.
Allocating and monitoring operations, managing incidents
The ticketing environment is used to define, manage and record all the operations carried out by our teams on our members' computing systems.
A task might consist of a problem to be solved or a simple operation to be performed, such as moving a PC or setting up a new printer. The importance of the task and its status (in progress or completed), together with the resources allocated to it, can be given different settings. Information is updated regularly and can be consulted at any time.
Tickets are opened by our managers or by the members themselves. Each open ticket is monitored, in that the engineer specifies and comments on the actions taken until the ticket is closed.
This platform is also used for managing our engineers' activities and for showing the case history of work carried out on the various infrastructures.
Case history & reports
Our main aim is to guarantee the availability of our members' computing systems. It is therefore particularly important for us to be able to check and measure availability in concrete terms. Our supervision platform makes this possible by displaying the effective availability rates for each service and piece of material we oversee.
Information is given as a percentage of smooth functioning over a set period. If a problem arises, a simple mouse click shows the details of when a particular system was unavailable, together with the reasons why.
